As we have a large team of professionals, we can proudly say that we deliver the major part of our order on the set deadlines or before. However, in some unusual cases, we might face a delay due to technical glitches. But we take the delivery time very seriously. 99.8% of our orders are delivered before the deadlines, and we have been able to keep up with the demands of our clients for past several years.
Additionally, we advise our clients to keep an eye on their inboxes and spam box as well, as sometimes our emails might be directed to your spam box. We also recommend that you keep checking your user area to keep yourself updated regarding your order. If you are still not satisfied, you can always come on the live chat and converse with one of customer support representatives. They are available 24/7, and they can be addressed to with all your concerns.
Customer Satisfaction is our top priority. To ensure 100% satisfaction, we offer unlimited revisions to our clients. We work diligently to fulfill all your needs. If you are not satisfied with the order delivered to you, you can request as many revisions as you want without paying any additional costs.
To send your revision request, all you need to do is email the account manager, specifying the issues and ask him to fix errors. Alternatively, you can visit "user area" and click "Request Revision" to share your specific comments with us. Your order will be revised according to your revision comments.
According to our revision policy, following are the time frames of each revision:
- 1st Revision minimum time of 24 hours
- 2nd Revision minimum time of 48 hours
- 3rd and Further Revisions minimum of 72 hours
The timeline of the revision depends entirely on your revision comments. If the changes are minor, your revision will be done in no time. However, if the changes are more complex, the minimum time as stated will be taken. But, we prefer no revisions, therefore, to avoid that provide clear and concise guidelines.
Moreover, to check the authenticity of your revision request, we first tally your initial guidelines with your revision comments. If both are the same, you will be eligible for free revision. However, if there is a huge difference, you will have to pay for an adjustment to have those revision comments incorporated.
If you wish to request a revision on an urgent basis, then you'll have to pay adjustment fee since the concerned resource might not be available to perform the revision.
Cancellation & Refund Policy
You receive a 100% refund if there are any payment mistakes, i.e. identical order, double payments, etc. or when we are unable to provide a relevant resource for your order.
Under some conditions, you will receive a certain percentage of the refund.
We are a company that has to uphold its reputation, therefore, we understand that a situation may arise that would compel you to cancel your order. If you inform us in due time, the cancellation process will be executed accordingly.
However, if you request us to cancel an order, then the following conditions apply:
- When a resource is assigned: If a resource is assigned to your order, you will be eligible for a 50% refund.
- When a resource is not assigned: If a resource is not assigned to your order, you will be eligible for a 90% refund.
- When details are missing: If you cancel your order when its details are missing, you will be eligible for a 95% refund.
The purpose of some of the sections available on the website is only to spread awareness and serve marketing requirements. These sections may not provide the most precise information and are only there to converse the details of our services. We stay true to delivering quality services. We aim to cater to the needs of our clients in the best possible manner, and that we do by providing top-notch customer support, on-time deliveries, unlimited free revisions, and huge discounts deals.